Privacy policy

Privacy Policy

Last updated: 1 November 2026

OFFLINE, operated by Offline Design Co., Ltd. (Tax ID 60493209), runs this store and website, including all related information, content, features, tools, products, and services (the "Services").

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs.

1. Personal information we collect

Contact details: name, address, billing address, shipping address, phone number, email address.

Financial information: card information, payment method, transaction details, payment confirmation. Full card numbers are handled by our payment provider and are not stored by us.

Account information: username, password, preferences, and account settings.

Transaction information: items you view, add to cart, purchase, return, or cancel, and your order history.

Communications with us: information you provide when you contact us.

Device information: device, browser, or network connection information, IP address, and other identifiers.

Usage information: how and when you browse or interact with the Services.

2. Sources

Directly from you; automatically through cookies and similar technologies; from our service providers; from our partners or other third parties.

3. How we use it

To provide and improve the Services (fulfil orders, process payments, arrange shipping, handle returns, manage your account); for marketing with your consent; for security and fraud prevention; to communicate with you; and to comply with legal obligations.

4. How we disclose it

We do not sell, rent, or trade your personal information.

We share it only with service providers acting on our behalf (Shopify, payment processors, logistics providers, cloud services); at your direction or with your consent; where required by law or a competent authority; or in connection with a business transaction.

5. Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transferred to Shopify and third parties that may be located outside Taiwan. In these circumstances, Shopify is responsible for its own processing.

6. Third-party websites

The Services may contain links to third-party websites. We encourage you to review their privacy policies. We are not responsible for the privacy or security of such sites.

7. Children's data

The Services are not directed to children. We do not knowingly collect personal information from anyone under eighteen.

8. Security and retention

We apply reasonable technical and organisational measures and use SSL encryption. No security measure is perfect, and we cannot guarantee "perfect security". Retention depends on the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements.

9. Your rights

Under Article 3 of Taiwan's Personal Data Protection Act, you may request to: access or review your data; obtain a copy; supplement or correct it; request that we cease collection, processing, or use; or request deletion.

You may also unsubscribe from marketing emails at any time. Even if you unsubscribe, we may still send essential notifications relating to your orders or account.

To exercise these rights, email contact.offlinegolf@gmail.com. We will respond within 15 days.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request.

Please note that if you request deletion, we may be unable to continue providing certain services, such as order tracking and returns processing.

10. Complaints

Please contact us using the details below. You may also lodge a complaint with the competent personal data protection authority in Taiwan.

11. International transfers

We may transfer, store, and process your personal information outside Taiwan, including at the locations of our service providers.

12. Changes

We may update this Policy and will post revisions on this website with an updated date.

13. Contact

Offline Design Co., Ltd.
Tax ID: 60493209
Address: 9F-2, No. 233, Sec. 4, Zhongxiao E. Rd., Da'an Dist., Taipei City 106, Taiwan
Email: contact.offlinegolf@gmail.com